"According to the provisions of articles L.612-1 et seq. of the Consumer Code, you have the possibility, in the event of a dispute, to appeal free of charge to the Consumer Ombudsman at the Conseil National des Barreaux (CNB ) whose contact details are as follows: CNB , Consumer Mediator, 180 boulevard Haussmann – 75008 PARIS. For more information, you can log in to the platform: https://www.economie.gouv.fr/mediation-conso »